Privacy Policy

At Coodo Australia Pty Ltd, we take a great deal of care when we handle your personal information and we do so in line with the 13 Australian Privacy Principles (APPs) that can be found at the OAIC website (www.oaic.gov.au). Coodo Australia Pty Ltd has developed a simplified and extended policy to help you better understand how your data is stored and used by us, as well as the purpose for which it is used and why. This simplified version will give you a quick snapshot, or if you're up for a thorough read, please view our extended Privacy Policy further below. This Privacy Policy applies to personal information collected by Coodo Australia Pty Ltd (www.coodoaustralia.com).

Personal information is information that may identify you or by which your identity may be reasonably determined. Such personal information may include your name, address, other contact details, your date of birth, or any other information that may be provided by you in order to access or make use of our services at www.coodoaustralia.com. In this privacy policy, 'personal information' has the same meaning as defined by section 6 of the Privacy Act 1988('Privacy Act').

The main way we collect personal information is through you directly or through your authorised representative. That is, when you visit us at www.coodoaustralia.com and submit your personal information or request your personal information to be used (i.e. by subscribing to an email newsletter or filling out a contact form). We sometimes collect personal information from a third party or from a publicly available source, but only if: 

• you have consented to such collection or would reasonably expect us to collect      your personal information in this way, or 
• if it is necessary for a specific purpose such as the investigation of a privacy complaint. 

Your personal information may be collected through the following services that are used on our website: 

• User contact forms
• Mailing list
• When you sign up with us and create a login with us
• Credit card payments including PayPal
• Contacting Support
• 3rd party commenting (Disqus, Livefyre, IntenseDebate, Google+ etc)
• Social Network widgets and buttons (Pinterest, Twitter etc)
• Sign in with Facebook
• Sign in with Google+
• Sign in with Twitter
• Sign in with LinkedIn
• Sign in with Instagram
• Maps/Video and other embedded content
• Advertising
• Sign in with Microsoft
• Cookies & Analytics
• Location-based Services - Geolocation
• Direct Marketing
• Cross-border Disclosure of Personal Information

We only collect personal information for purposes which are directly related to our functions or activities under the Privacy Act, the Freedom of Information Act 1982 (FOI Act), and only when it is necessary for or directly related to such purposes.

We only use personal information for the purposes of which we collected have it – purposes which are directly related to one of our functions or activities that on the whole create a better user experience for you at www.coodoaustralia.com. We do not give personal information about an individual to any government agencies, private sector organisations or anyone else unless one of the following applies: 

• you have consented 
• you would reasonably expect, or have told us, that information of this kind is      usually passed to those individuals, bodies or agencies 
• it is otherwise required or authorised by law 
• it will prevent or lessen a serious and imminent threat to somebody's life or      health, or 
• it is reasonably necessary for the enforcement of the criminal law or of a      law imposing a pecuniary penalty, or for the protection of public revenue.      

We take steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure, and against other misuse. When the personal information that we collect is no longer required or you request for it to be removed - we destroy or delete it in a secure manner.

Yes, you can access the personal information that we hold about you, and you can ask us to correct the personal information we hold about you. For more information, please contact us directly using the contact details below.

Coodo Australia Pty Ltd is bound by the Australian Privacy Principles in the Privacy Act. We care about our users and do everything we can to adhere to the 13 Australian Privacy Principles as per the OAIC guidelines.

For further information contact us at customerservice@coodoaustralia.com or alternatively you can write to us at Coodo Australia Pty Ltd, PO BOX 1150, Surrey Hills North, VIC 3127